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Study365 offers the ITIL® 4 Specialist: Create, Deliver and Support (CDS) course, designed to help individuals enhance their understanding and expertise in managing IT-enabled services. Participants can broaden their knowledge and skills in ITIL by obtaining certification in ITIL®4, which recognizes it as the world’s leading and most up-to-date service management framework.
This course offers students a unique opportunity to acquire invaluable insights. They will delve into the best practices and basic concepts of ITIL. These insights will enable them to effectively navigate the realm of service management. Moreover, they will discover how service management can serve as a powerful tool for supporting organizational transformations and fostering agility.
The acquisition of expertise in ITIL® 4 through this course not only opens up a world of exciting employment and career development pathways within the dynamic IT industry, but also allows participants to unlock their potential for growth and advancement in this field. Moreover, the ITIL® 4 Specialist: CDS course strengthen individuals to become savvy in implementing and managing ITIL practices that align with organizational goals and objectives, providing them with the necessary skills to excel in their professional journey.
By obtaining certification in The ITIL® 4 Specialist, participants can enhance their abilities in the IT industry. Moreover, throughout the course, students will delve into the best practices and basic concepts of ITIL. Consequently, this comprehensive foundation course will equip participants with the necessary knowledge and skills to excel in ITIL® 4. Notably, the course specifically focuses on the specialised practices and principles involved in creating, delivering, and supporting IT-enabled services.
Participants will gain practical knowledge into managing the entire service value system, from concept to delivery and ongoing support. Moreover, throughout the course, students will explore various ITIL® 4 processes and functions necessary for successful service management. Furthermore, they will develop a deep understanding of how to create service value streams, improve service delivery, and ensure smooth blending between IT and business objectives.
Once you pass the ITIL® 4 Specialist: CDS Official Exam, you can move on to the next three modules and become an ITIL® Managing Professional. This qualification will elevate your skills and make you an effective problem solver and savvy leader in the business. Completing all four modules will provide you with practical and technical knowledge.
Completing the course offers multiple benefits. Participants can expand their knowledge of ITIL® 4 principles and practices. They also gain a competitive edge in the IT industry. Furthermore, candidates who pass all four module official exams will receive the ITIL® 4 Managing Professional Certificate. Axelos issues this certificate.
Embarking on the ITIL® 4 Specialist: CDS course offers individuals a valuable opportunity to develop a comprehensive and expert skill set. By completing this course, individuals position themselves as valuable assets within their organisations. This course caters to those who are looking for career advancement or aiming to enhance their service management capabilities. The CDS course provides students with the necessary tools and knowledge to excel in the ever-evolving IT landscape.
Please note:
ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
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Stand out from similar candidates and improve your employability with this globally recognised and industry-specific qualification. Gain access to an expert tutor and comprehensive study materials, specifically designed for ease of understanding. This module includes engaging and informative video content, which learners can access anytime, from anywhere. With a free exam preparation webinar and timed mock exam, this exam-focused course is designed to give learners the best chance for success. Finish our program with newfound confidence and the skill to apply best practices within your existing company or climb the ladder in your chosen career. Any queries? Reach out to our friendly and prompt customer support team. Our commitment to providing an exceptional learning experience has earned us over a thousand great reviews on Trustpilot. And that's not all. Enjoy additional complimentary course benefits, including:
Introduction | |||
Introduction | FREE | 00:02:00 | |
Qualification Specification | |||
Tutor Introduction | FREE | 00:01:00 | |
Course Agenda and Course Outcome | FREE | 00:05:00 | |
Process Guidance Document for PeopleCert Learner | |||
1
Module 1 – Foundation Concepts |
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Unit 1.1 – Service Relationships | FREE | 00:13:00 | |
Lecture Notes – Service Relationships | |||
Unit 1.2 – Guiding Principles | FREE | 00:18:00 | |
Lecture Notes – Guiding Principles | |||
Unit 1.3 – Four Dimensions of Service Management | FREE | 00:18:00 | |
Lecture Notes – Four Dimensions of Service Management | |||
Unit 1.4 – ITIL® Service Value System | FREE | 00:07:00 | |
Lecture Notes – ITIL® Service Value System | |||
Unit 1.5 – Service Value Chain | FREE | 00:02:00 | |
Lecture Notes – Service Value Chain | |||
Unit 1.6 – Value Chain Activity | FREE | 00:07:00 | |
Lecture Notes – Value Chain Activity | |||
Unit 1.7 – ITIL® 4 Practices | FREE | 00:01:00 | |
Lecture Notes – ITIL® 4 Practices | |||
Unit 1.8 – Unit Summary | FREE | 00:08:00 | |
Lecture Notes – Unit Summary | |||
2
Module 2 – Plan and Build a Service Value Stream |
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Unit 2.1 – ITIL® 4 CDS and the Value Chain | 00:41:00 | ||
Lecture Notes – ITIL® 4 CDS and the Value Chain | |||
Unit 2.2 – Shift-Left Approach | 00:07:00 | ||
Lecture Notes – Shift-Left Approach | |||
Unit 2.3 – Manage Resources in the Service Value System | 00:30:00 | ||
Lecture Notes – Manage Resources in the Service Value System | |||
Unit 2.4 – Value of Information and Technology across the Service Value System | 00:29:00 | ||
Lecture Notes – Value of Information and Technology across the Service Value System | |||
Unit 2.5 – Unit Summary | 00:09:00 | ||
Lecture Notes – Unit Summary | |||
3
Module 3 – ITIL® Practices and their Contribution to CDS Across the Value Stream and SVS |
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Unit 3.1 – Value Stream to Design, Develop and Transition New Services [Part 01] | 00:54:00 | ||
Unit 3.1 – Value Stream to Design, Develop and Transition New Services [Part 02] | 00:01:00 | ||
Lecture Notes – Value Stream to Design, Develop and Transition New Services | |||
Unit 3.2 – Value Stream for Restoration of a Live Service | 00:28:00 | ||
Lecture Notes – Value Stream for Restoration of a Live Service | |||
Unit 3.3 – Service Desk practice | 00:11:00 | ||
Lecture Notes – Service Desk practice | |||
Unit 3.4 – Incident Management Practice | 00:27:00 | ||
Lecture Notes – Incident Management Practice | |||
Unit 3.5 – Problem Management Practice | 00:24:00 | ||
Lecture Notes – Problem Management Practice | |||
Unit 3.6 – Knowledge Management Practice | 00:11:00 | ||
Lecture Notes – Knowledge Management Practice | |||
Unit 3.7 – Service Level Management Practice | 00:28:00 | ||
Lecture Notes – Service Level Management Practice | |||
Unit 3.8 – Monitoring & Event Management Practice | 00:23:00 | ||
Lecture Notes – Monitoring & Event Management Practice | |||
Unit 3.9 – Unit Summary | 00:08:00 | ||
Lecture Notes – Unit Summary | |||
4
Module 4 – How to Create, Deliver and Support Services |
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Unit 4.1 – Managing Work as Tickets | 00:35:00 | ||
Lecture Notes – Managing Work as Tickets | |||
Unit 4.2 – Buy vs Build Considerations | 00:19:00 | ||
Lecture Notes – Buy vs Build Considerations | |||
Unit 4.3 – Sourcing Models and Options | 00:05:00 | ||
Lecture Notes – Sourcing Models and Options | |||
Unit 4.4 – Service Integration and Management (SIAM) | 00:20:00 | ||
Lecture Notes – Service Integration and Management (SIAM) | |||
Unit 4.5 – Unit Summary | 00:03:00 | ||
Lecture Notes – Unit Summary | |||
5
Course Summary |
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Course Summary | 00:01:00 | ||
6
Practice Exam and Discussion |
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ITIL® 4 Create, Deliver and Support Sample Paper 2 | 00:01:00 | ||
7
Mock Exam |
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Mock Exam: ITIL® 4 Create, Deliver and Support | 01:30:00 | ||
8
Official Exam Booking |
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PeopleCert – Official Exam Booking |
Established in 2013, Axelos is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, Axelos is responsible for the world’s most recognised methodologies (PRINCE2®, ITIL® 4, MSP®). Axelos provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With Axelos, you can stay ahead of the game and open new doors. 97% of organisations and 84% of individuals attest to the positive impact of Axelos certification. Source: Axelos, 2023
Upon successful completion of all four module official exams, candidates will be awarded the ITIL® 4 Managing Professional Certificate, issued by Axelos.
Buy this course at your convenience
After successfully completing the ITIL® 4 Specialist: CDS Official Exam, progress through the remaining three modules and become a qualified ITIL® Managing Professional!
Gaining this advanced certification will transform you into a competent problem solver and business-savvy leader.
Finish all four modules armed with the practical and technical knowledge to effortlessly operate IT-designed products and services, manage your team and organise workflow in the workplace.
Impress prospective employers or climb the career ladder within your existing company. Qualified managing professionals can complete the ITIL® Strategic Leader course next to unlock ITIL® Master status, the highest ITIL® qualification you can achieve.
Provided below are a list of job titles qualified candidates could compete for, along with the average UK salary per annum:
Source: glassdoor 2023
Eager and willing to share their experiences, our alumni have happily agreed to tell you their success story.
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