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Achieve certification as an ITIL® 4 Strategist with the Direct, Plan and Improve (DPI) course provided by Study365. This course is ideal for individuals seeking to enhance their expertise in IT-enabled service management. By obtaining certification in ITIL® 4, recognized as the world’s leading and up-to-date service management framework, participants can broaden their knowledge and skills in ITIL, opening doors to exciting career opportunities in the dynamic IT industry.
The ITIL® 4 Strategist: DPI course provides learners with invaluable insights into the best practices and fundamental concepts of ITIL. Moreover, it is a powerful tool for supporting organizational transformations. It also fosters agility and enables effective navigation of service management. By taking this course, individuals can gain proficiency in implementing ITIL practices. They can also learn to manage ITIL practices according to organizational goals and objectives. As a result, they can empower their potential for growth and advancement.
This comprehensive foundation course specifically focuses on the specialized practices and principles involved in creating, delivering, and supporting IT-enabled services. Participants will gain practical insights into managing the entire service value system, from conception to delivery and ongoing support. They will explore essential ITIL® 4 processes and functions, ensuring seamless integration between IT and business objectives and optimizing service delivery.
Successfully passing the ITIL® 4 Strategist: DPI Official Exam paves the way to becoming an ITIL® Managing Professional. Moreover, it elevates skills and transforms individuals into effective problem solvers and knowledgeable leaders in the business. Additionally, completing all four modules of the ITIL® 4 certification will provide practical and technical knowledge. Consequently, it delivers a competitive edge within the IT industry.
Embarking on the ITIL® 4 Strategist: DPI course presents a valuable opportunity to develop a comprehensive and specialized skill set. Participants position themselves as valuable assets within their organizations, enhancing service management capabilities and opening doors to career advancement. This course equips learners with the necessary tools and knowledge to excel in the ever-evolving IT landscape, making them adept at navigating and driving success in IT-enabled service management.
Please note:
ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Buy this course at your convenience
At Study365, we understand that every student is different. This is why our online courses offer access to industry expert tutors and high-quality study materials, available anytime, from anywhere. With engaging and informative video seminars, a free exam preparation webinar and timed mock exam, this simple exam-focused course is designed to give learners the best chance for success. Finish our program with newfound confidence and the skill to apply best practices within your existing company or stand out from the crowd when interviewing for your new dream role. Any queries? We have a friendly customer support team on hand to help. Our commitment to providing an exceptional learning experience has earned us over a thousand great reviews on Trustpilot. Learners can enjoy additional complimentary course benefits, including:
Introduction | |||
Introduction | FREE | 00:01:00 | |
Qualification Specification | |||
Tutor Introduction | FREE | 00:01:00 | |
Course Agenda and Course Outcome | FREE | 00:09:00 | |
Process Guidance Document for PeopleCert Learner | |||
1
Module 1 – Foundation Concepts |
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Unit 1.1 – Service Relationships | FREE | 00:13:00 | |
Lecture Notes – Service Relationships | |||
Unit 1.2 – Guiding Principles | FREE | 00:18:00 | |
Lecture Notes – Guiding Principles | |||
Unit 1.3 – Four Dimensions of Service Management | FREE | 00:18:00 | |
Lecture Notes – Four Dimensions of Service Management | |||
Unit 1.4 – ITIL® Service Value System | FREE | 00:07:00 | |
Lecture Notes – ITIL® Service Value System | |||
Unit 1.5 – Service Value Chain | FREE | 00:02:00 | |
Lecture Notes – Service Value Chain | |||
Unit 1.6 – ITIL® 4 Practices | FREE | 00:01:00 | |
Lecture Notes – ITIL® 4 Practices | |||
Unit 1.7 – Unit Summary | FREE | 00:08:00 | |
Lecture Notes – Unit Summary | |||
2
Module 2 - Understand the Key Concepts of Direct, Plan & Improve |
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Unit 2.1 – Key Terms | 00:20:00 | ||
Lecture Notes – Key Terms | |||
Unit 2.2 – Some Key Concepts and Their Differences | 00:19:00 | ||
Lecture Notes – Some Key Concepts and Their Differences | |||
Unit 2.3 – Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement | 00:15:00 | ||
Lecture Notes – Concepts of Value, Outcomes, Costs & Risks and Their Relationships to Direction, Planning & Improvement | |||
Unit 2.4 – Unit Summary | 00:01:00 | ||
Lecture Notes – Unit Summary | |||
Module 2 – Sample Questions | 00:15:00 | ||
3
Module 3 - Scope of What Is To Be Directed and/or Planned |
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Unit 3.1 – Strategy, Scope of Control and Cascading Goals | 00:32:00 | ||
Lecture Notes – Strategy, Scope of Control and Cascading Goals | |||
Unit 3.2 – Unit Summary | 00:01:00 | ||
Lecture Notes – Unit Summary | |||
Module 3 – Sample Questions | 00:20:00 | ||
4
Module 4 - The Role of GRC (Governance, Risk and Compliance) |
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Unit 4.1 – Role of Risk and Risk Management in DPI | 00:14:00 | ||
Lecture Notes – Role of Risk and Risk Management in DPI | |||
Unit 4.2 – Impact of Governance in DPI | 00:22:00 | ||
Lecture Notes – Impact of Governance in DPI | |||
Unit 4.3 – Unit Summary | 00:01:00 | ||
Lecture Notes – Unit Summary | |||
Module 4 – Sample Questions | 00:08:00 | ||
5
Module 5 - How to Use the Key Principles and Methods of Continual Improvement |
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Unit 5.1 – How to Use the ITIL Continual Improvement Model to Improve the SVS | 00:41:00 | ||
Lecture Notes – How to Use the ITIL Continual Improvement Model to Improve the SVS | |||
Unit 5.2 – How to Identify Assessment Objectives, Outputs, Requirements and Criteria | 00:22:00 | ||
Lecture Notes – How to Identify Assessment Objectives, Outputs, Requirements and Criteria | |||
Unit 5.3 – How to Select an Appropriate Assessment Method for A Particular Situation | 00:52:00 | ||
Lecture Notes – How to Select an Appropriate Assessment Method for a Particular Situation | |||
Unit 5.4 – How to Define and Prioritise Desired Outcomes of an Improvement | 00:05:00 | ||
Lecture Notes – How to Define and Prioritise Desired Outcomes of an Improvement | |||
Unit 5.5 – How to Build, Justify and Advocate for A Business Case | 00:11:00 | ||
Lecture Notes – How to Build, Justify and Advocate for A Business Case | |||
Unit 5.6 – Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned | 00:09:00 | ||
Lecture Notes – Know How to Conduct: Improvement Reviews and Analysis of Lessons Learned | |||
Unit 5.7 – How to Embed Continual Improvement At All Levels Of the SVS | 00:08:00 | ||
Lecture Notes – How to Embed Continual Improvement At All Levels Of the SVS | |||
Unit 5.8 – Unit Summary | 00:01:00 | ||
Lecture Notes – Unit Summary | |||
Module 5 – Sample Questions | 00:25:00 | ||
6
Module 6 - Key Principles and Methods of Communication and Organisational Change Management for DPI |
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Unit 6.1 – Organisational Change Management | 00:42:00 | ||
Lecture Notes – Organisational Change Management | |||
Unit 6.2 – Communication | 00:37:00 | ||
Lecture Notes – Communication | |||
Unit 6.3 – Establish Effective Interfaces across the Value Chain | 00:03:00 | ||
Lecture Notes – Establish Effective Interfaces across the Value Chain | |||
Unit 6.4 – Unit Summary | 00:01:00 | ||
Lecture Notes – Unit Summary | |||
Module 6 – Sample Questions | 00:19:00 | ||
7
Module 7 - The Key Principles and Methods of Measurement and Reporting In DPI |
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Unit 7.1 – Define Indicators and Metrics | 00:41:00 | ||
Lecture Notes – Define Indicators and Metrics | |||
Unit 7.2 – Unit Summary | 00:01:00 | ||
Lecture Notes – Unit Summary | |||
Module 7 – Sample Questions | 00:09:00 | ||
8
Module 8 - How to DPI Value Streams and Practices |
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Unit 8.1 – Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices | 00:44:00 | ||
Lecture Notes – Select and Use the Appropriate Methods and Techniques DPI Value Streams and Practices | |||
Unit 8.2 – Differences Between Value Streams and Practices | 00:27:00 | ||
Lecture Notes – Differences Between Value Streams and Practices | |||
Module 8 – Sample Questions | 00:21:00 | ||
9
Course Summary |
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Course Summary | 00:02:00 | ||
10
DPI Examination Design |
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DPI Examination Design | |||
11
Mock Exams |
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ITIL® 4 Direct, Plan and Improve Sample Paper 2 | 01:00:00 | ||
Mock Exam: ITIL® 4 Direct, Plan and Improve | 01:30:00 | ||
12
Official Exam Booking |
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PeopleCert – Official Exam Booking |
Established in 2013, Axelos is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, Axelos is responsible for the world’s most recognised methodologies (PRINCE2®, ITIL® 4, MSP®). Axelos provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With Axelos, you can stay ahead of the game and open new doors. 97% of organisations and 84% of individuals attest to the positive impact of Axelos certification. Source: Axelos, 2023
Upon successful completion of all four module official exams, candidates will be awarded the ITIL® 4 Managing Professional Certificate, issued by Axelos.
Buy this course at your convenience
Progress through all four modules in the Managing Professional stream to achieve this advanced ITIL® certification. Getting certified will transform you into a competent problem solver and business-savvy leader.
Learners will complete their qualification armed with the practical and technical knowledge to effortlessly operate IT-designed products and services, manage a team and organise workflow in the workplace.
Impress prospective employers or climb the career ladder within your existing company. Qualified managing professionals can complete the ITIL® Strategic Leader course next to unlock ITIL® Master status, the highest ITIL® qualification you can achieve.
Provided below are a list of job titles qualified candidates could compete for, along with the average UK salary per annum:
Source: glassdoor 2023
Eager and willing to share their experiences, our alumni have happily agreed to tell you their success story.
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