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ITIL® 4 Foundation is a widely-recognised certification and accepted methodology in IT service management. ITIL® is a framework that provides best practices for the management of IT services, and it is widely adopted by organisations worldwide. The ITIL® 4 Foundation Certification is designed for individuals that aspire to learn how to apply ITIL® best practices in real-world scenarios. ITIL® focuses on bridging the gap between IT services and business needs. This certification provides a comprehensive understanding of the ITIL® framework, including its four dimensions of service management: organisation and people, information and technology, value streams and practices, and partnerships and suppliers. ITIL® 4 is the most current stream of the ITIL® core publications. With this certification, learners can expect to improve their skills and knowledge, enhance their career prospects, and contribute to the overall success of their organisation.
Shape the Future of IT Services
The Foundation certification is the most comprehensive programme for ITIL® 4 Foundation mastery and includes the following key features;
Transform Your IT Approach
The ITIL® 4 Foundation is an entry-level qualification that is perfectly suited for IT professionals seeking an introduction to ITIL principles for business. It provides a fundamental understanding of how it can be utilised to enhance the quality of IT service management in an organisation. It is the first step in a learner’s journey to becoming an ITIL® Managing Professional or Strategic Leader. The ITIL® 4 Foundation official exam consists of 40 multiple-choice questions and has a duration of 60 minutes. It follows a closed-book format, and the minimum score is set at 65%. This certification highlights your expertise and makes you stand out from your peers.
Committed to High Quality
Study365 is a leader in high-quality ITIL® 4 certifications. Our ITIL-certified expert tutor has developed a comprehensive curriculum that meets industry standards and prepares learners for successful careers in IT service management. Study365 is committed to delivering ITIL® 4 Foundation certification, through interactive, informative, and enjoyable training that stands out from other online platforms.
Please Note:
ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Buy this course at your convenience
Study365 offers the excellent opportunity to enrol in the ITIL® 4 Foundation Certification to join the ranks of qualified and in-demand IT professionals. We give all our learners 365-day online access, allowing them to learn without ever leaving their desks. At Study365, we collaborate with renowned industry experts to provide you with superior learning material that is easy to grasp. Our mock exam feature empowers you to prepare for your official exam with confidence. Moreover, we take pride in our outstanding customer service and administrative support. With hundreds of positive reviews on Trustpilot, we are committed to providing you with the assistance and guidance to succeed.
Getting Started | |||
Getting Started – ITIL® 4 Foundation | |||
Introduction | FREE | 00:02:00 | |
Process Guidance Document for PeopleCert Learner | |||
1
Module 1 - Introduction to ITIL® 4 |
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Unit 1.1 – What is ITIL®? | FREE | 00:02:00 | |
Lecture Notes – What is ITIL®? | |||
Unit 1.2 – ITIL® 4 Qualification Scheme | FREE | 00:02:00 | |
Lecture Notes – ITIL® 4 Qualification Scheme | |||
Unit 1.3 – ITIL® 4 Exam Format | FREE | 00:02:00 | |
Lecture Notes – ITIL® 4 Exam Format | |||
2
Module 2 - IT Service Management |
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Unit 2.1 – Definitions | 00:18:00 | ||
Lecture Notes – Definitions | |||
Unit 2.2 – Definitions Continued | 00:21:00 | ||
Lecture Notes – Definitions Continued | |||
Unit 2.3 – Creating Value with Services | 00:24:00 | ||
Lecture Notes – Creating Value with Services | |||
Unit 2.4 – Service Relationships | 00:20:00 | ||
Lecture Notes – Service Relationships | |||
Unit 2.5 – IT Service Management Summary | 00:03:00 | ||
Lecture Notes – IT Service Management Summary | |||
3
Module 3 - ITIL® Guiding Principles |
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Unit 3.1 – ITIL® Guiding Principles | 00:38:00 | ||
Lecture Notes – ITIL® Guiding Principles | |||
Unit 3.2 – ITIL® Guiding Principles Continued | 00:22:00 | ||
Lecture Notes – ITIL® Guiding Principles Continued | |||
Unit 3.3 – ITIL® Guiding Principles Summary | 00:06:00 | ||
Lecture Notes – ITIL® Guiding Principles Summary | |||
4
Module 4 - The Four Dimensions of Service Management |
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Unit 4.1 – The Four Dimensions of Service Management | 00:28:00 | ||
Lecture Notes – The Four Dimensions of Service Management | |||
Unit 4.2 – The Four Dimensions of Service Management Continued | 00:14:00 | ||
Lecture Notes – The Four Dimensions of Service Management Continued | |||
Unit 4.3 – Value Streams & Processes Dimension | 00:04:00 | ||
Lecture Notes – Value Streams & Processes Dimension | |||
Unit 4.4 – The Four Dimensions of Service Management Summary | 00:02:00 | ||
Lecture Notes –The Four Dimensions of Service Management Summary | |||
5
Module 5 - ITIL® Service Value System |
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Unit 5.1 – Service Value System (SVS) | 00:11:00 | ||
Lecture Notes – Service Value System (SVS) | |||
Unit 5.2 – ITIL® Service Value System Summary | 00:04:00 | ||
6
Module 6 - ITIL® Service Value Chain |
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Unit 6.1 – ITIL® Service Value Chain | 00:19:00 | ||
Lecture Notes – ITIL® Service Value Chain | |||
Unit 6.2 – Service Value Chain (SVC) Continued | 00:19:00 | ||
Lecture Notes – Service Value Chain (SVC) Continued | |||
Unit 6.3 – ITIL® Service Value Chain Summary | 00:02:00 | ||
Lecture Notes – ITIL® Service Value Chain Summary | |||
7
Module 7 - ITIL® Practices |
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Unit 7.1 – ITIL® Practices | 00:10:00 | ||
Lecture Notes – ITIL® Practices | |||
Unit 7.2 – ITIL® Practices Continued | 00:18:00 | ||
Lecture Notes – ITIL® Practices Continued | |||
Unit 7.3 – Service Configuration Management | 00:18:00 | ||
Lecture Notes – Service Configuration Management | |||
Unit 7.4 – ITIL® Practices Summary | 00:05:00 | ||
Lecture Notes – ITIL® Practices Summary | |||
8
Module 8 - Key ITIL® Practices in Detail |
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Unit 8.1 – Continual Improvement | 00:48:00 | ||
Lecture Notes – Continual Improvement | |||
Unit 8.2 – Incident Management | 00:30:00 | ||
Lecture Notes – Incident Management | |||
Unit 8.3 – Problem Management | 00:41:00 | ||
Lecture Notes – Problem Management | |||
Unit 8.4 – Service Request Management | 00:16:00 | ||
Lecture Notes – Service Request Management | |||
Unit 8.5 – Automated Workflows | 00:38:00 | ||
Lecture Notes – Automated Workflows | |||
Unit 8.6 – Service Level Management | 00:18:00 | ||
Lecture Notes – Service Level Management | |||
Unit 8.7 – Key ITIL® Practices in Detail Summary | 00:01:00 | ||
Lecture Notes – Key ITIL® Practices in Detail Summary | |||
9
Module 9 - Examination Guidelines |
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ITIL® 4 Foundation – Examination Guidelines | 00:04:00 | ||
Lecture Notes – ITIL® 4 Foundation – Examination Guidelines | |||
10
Mock Exams |
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Mock Exam Introduction | 00:02:00 | ||
Mock Exam 01: ITIL® 4 Foundation Examination | 01:00:00 | ||
ITIL4 Foundation Exam Preparation: Mock Exam 01 Answers and Rationale Discussion | 01:01:00 | ||
Mock Exam 02: ITIL® 4 Foundation Examination | 01:00:00 | ||
ITIL4 Foundation Exam Preparation: Mock Exam 02 Answers and Rationale Discussion | 00:59:00 | ||
11
Course Summary |
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Course Summary | 00:02:00 | ||
12
Official Exam Booking |
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PeopleCert – Official Exam Booking |
Established in 2013, AXELOS is a joint venture between the UK’s Cabinet Office and Capita PLC. As a global leader in workplace best practices, AXELOS is responsible for renowned methodologies such as PRINCE2®, ITIL® 4, and MSP®. AXELOS provides training and certification for organisations and individuals across sectors, in no less than 200 countries and 23 languages. Their established guidance continues to unlock potential worldwide. With AXELOS, you can stay ahead of the game. 97% of organisations and 84% of individuals attest to the positive impact of the AXELOS certification. Source: AXELOS, 2023
Upon the successful completion of the official exam, learners will be awarded the ITIL® 4 Foundation Certification by AXELOS.
Buy this course at your convenience
Obtaining an ITIL® 4 Foundation Certification will transform you into a qualified IT professional. The qualification will open up a world of opportunities in IT service management and make you a valuable asset to any organisation. The certification enhances your employability and gives you a competitive edge in the industry. With the in-depth expertise gained, individuals can work as IT Managers, Business Managers, and IT Consultants setting themselves up for success in future careers. Moreover, learners can progress to the ITIL® 4 Practitioner Certification.
Here are some career prospects you can pursue, along with the average UK salary per annum (approximately) according to Glassdoor.
Source: glassdoor
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