FAQs
Do you have questions? We have the answers
1
A . Each of our students is provided with their own
course advisor. You will be able to communicate with them via telephone, email or
live chat during UK business hours. There is also the option to contact our support
team. They can be contacted via email at [email protected].
2
A . We will provide you with login details after you
have completed the sign up process for a course. Once you have received your login
details, you will have immediate access to your selected training course.
3
A . Our learning platforms are compatible with
Windows, Mac and Linux operating systems. However, if you do have any issues, our
support team can be contacted via email.
1
A . Practice exams are included with most of our
certification courses (unless stated otherwise) to help you prepare for your exams
with confidence.
2
A . Unless stated otherwise, exams are not included in
the course price. This allows us to keep our prices competitive and enables learners
to take their exams only when they feel ready to do so.
3
A . Exam prices vary, so if you are interested in a
specific course, speak to our course advisors, who can guide you accordingly.
4
A . Generally speaking, you are ready to book your
exams when you are consistently achieving over 90% on the exam simulators.
5
A . Exam type varies from course to course, so check
the course page which should tell you which kind of exam it will be. Usually, it is
an assignment and/or multiple-choice quiz. This will be explained in your course
handbook.
1
A . You will have access to the courses for a full 12
months unless stated otherwise. You can also use the courses as a source of
reference after completing your studies.
2
A . We provide online courses, classroom courses, and
live online classes. Please see below for descriptions:
Online courses are delivered purely online. You are responsible for studying independently in your own time, and you will have support from a tutor.
Classroom courses are delivered in-person in a classroom. You will study in a group with other learners, with a tutor present to guide you.
Live online classes are taught through live seminars which you will virtually attend online. This gives you the classroom experience but the flexibility to learn from anywhere. You can communicate with your tutor and fellow students via a chat system and participate in discussions and a Q&A session during every seminar.
Online courses are delivered purely online. You are responsible for studying independently in your own time, and you will have support from a tutor.
Classroom courses are delivered in-person in a classroom. You will study in a group with other learners, with a tutor present to guide you.
Live online classes are taught through live seminars which you will virtually attend online. This gives you the classroom experience but the flexibility to learn from anywhere. You can communicate with your tutor and fellow students via a chat system and participate in discussions and a Q&A session during every seminar.
3
A . Study365 accepts payment via credit card and bank
transfer. For more information, feel free to speak to one of our course advisors who
can find a method of payment to suit you.
1
A . Obtaining certification demonstrates that you have
reached a certain level of competence and provides recognised proof of your
professional achievements. These credentials enhance job and promotional
opportunities, as some employers require certification as a condition of employment
or career advancement.
2
A . Yes, Study365 courses lead to accreditation from
different international awarding bodies (please see your individual course page for
further information). Also, Study365 courses provide a certificate of completion
which is recognised throughout the industry.
3
A . Our refund policy is as follows: our cancellation
period is 14 days. Any purchase cancelled within 14 days of payment will be eligible
for a full refund (unless you have started the course). Once you begin the course,
you are no longer eligible for a full refund even if you ask for a refund within 14
days of payment. Once a course has been redeemed, we cannot grant a refund. All
refund requests must be sent to [email protected] or posted to: 406 White Horse
Lane, London E1 3FY
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