Created by a highly-skilled and experienced professional, this course shows you what it takes to become a hotel receptionist, even covering the leading hotel software – Opera PMS. This Hotel Receptionist and Opera PMS Software Training course has been designed to ensure that you have all the essential skills needed to enhance or start a career as a hotel receptionist. Whether you’re already working, or just starting, this course is packed with information to help you succeed.
This course is by an experienced tutor (Gregory) who has worked in some leading hotel chains over the last 15 years. Gregory has built this course based on his experiences within the hospitality industry. His goal is to ensure you gain all the essential skills to work in the hospitality industry, including how to use Opera PMS in a professional capacity.
Key features of the course
Qualification type
Certification
Level
Training
Availability
UK and international
Qualification title
Hotel Receptionist and Opera PMS Software Training
Accreditation status
QLS
Course type
Classroom
When can I start?
| Date Commencing soon 2022 |
Time 9.30 am - 5 pm |
GBP359
Book now
|
Gregory Dragula is a hotel manager and an Opera PMS instructor who has 15 years of industry experience. Gregory has been training hotel receptionists for the past seven years. He has worked for some of the world’s leading hotel chains, including Marriot, Millennium and RAC, as a hotel manager.
- Competitive pricing
- Small class sizes
- Friendly, attentive staff for flexible helpful service
- Learn to navigate Opera PMS like a professional
- Understand how to manage guests
- Learn to use the leading hotel software
- Ask any questions and learn from a professional
Day 1:
- Check in / check out
- Telephone etiquette
- Being prepared and ready
- Complaints and critical situation handling
- Power of words
- Overbooked hotel and booking out guest
What is a hotel manager looking for?
Day 2:
- Opera log in and log out
- Finding a reservation
- Creating reservation
- Preferences and features request
- Amending and cancelling reservations
- Check in and check out
- Cashiering – post charges / splitting and transferring charges / routing / fast postings and fixed charges
- Room management
- Fully air-conditioned facilities with an experienced instructor
- Extra course material
- CPD and iAP accredited training completion certificate at the end of the training at no additional cost
- An option to apply for Quality Licence Scheme endorsed certificate by completing an assessment. You will receive this certificate directly from Quality Licence Scheme at no additional cost
- Free access to the online version of the course
- Study manual
- Free refreshments
- Printed course manual
- Free data traveller (USB drive)
- Stationeries (notebook and pen)
- Access to computers if needed, free wi-fi
- Access to breakout area
Day 1:
- The fundamentals of the hospitality industry
- How to behave and present yourself
- How to manage guests (even VIP guests) in a professional way
- How to make a booking
- How to check guests in and out
- How to manage calls to reception
- How to stay ahead and be prepared
- How to handle complaints or critical situations
- How to use language to your advantage
- How to understand hotel jargon
Day 2:
- How to boost your CV and impress in a job interview
- How to navigate Opera PMS
- How to log in and out of Opera PMS
- To create a profile and make amendments
- How to create a new reservation
- How to handle special requests
- How to amend and cancel reservations
- How to check guests in and out
- How to use the cashier functions of Opera PMS – including how to split and transfer charges
- How to manage rooms, including changing the status of rooms
This course is suitable for anyone who hopes to work as a professional hotel receptionist, with or without experience.
- You need to be at least 16 years old
- You should have a basic grasp of English, Maths and IT
- You will receive an accredited Hotel Receptionist and Opera PMS Software Training certificate upon completion of the course
- You will have an option to apply for a Quality Licence Scheme endorsed certificate by completing an assessment, and you will receive this certificate directly from Quality Licence Scheme
Upon completion of this course, you could become:
- A hotel receptionist
- A corporate receptionist
- A front of house manager
- A hotel manager
The average salary of a hotel receptionist in the UK is GBP15,407 per annum, and this will increase with experience. You could eventually become a hotel manager earning around GBP25,199 per annum (payscale.com).
Please click on the link below… Click here for more info
Learners can cancel the course and receive a full refund 14 business days prior to the start date of the course. If we do not have 14 business days’ notice we cannot offer a refund.
Study365 reserves the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.
Gregory Dragula is a hotel manager and an Opera PMS instructor who has 15 years of industry experience. Gregory has been training hotel receptionists for the past seven years. He has worked for some of the world’s leading hotel chains, including Marriot, Millennium and RAC, as a hotel manager.
- Competitive pricing
- Small class sizes
- Friendly, attentive staff for flexible helpful service
- Learn to navigate Opera PMS like a professional
- Understand how to manage guests
- Learn to use the leading hotel software
- Ask any questions and learn from a professional
Day 1:
- Check in / check out
- Telephone etiquette
- Being prepared and ready
- Complaints and critical situation handling
- Power of words
- Overbooked hotel and booking out guest
What is a hotel manager looking for?
Day 2:
- Opera log in and log out
- Finding a reservation
- Creating reservation
- Preferences and features request
- Amending and cancelling reservations
- Check in and check out
- Cashiering – post charges / splitting and transferring charges / routing / fast postings and fixed charges
- Room management
- Fully air-conditioned facilities with an experienced instructor
- Extra course material
- CPD and iAP accredited training completion certificate at the end of the training at no additional cost
- An option to apply for Quality Licence Scheme endorsed certificate by completing an assessment. You will receive this certificate directly from Quality Licence Scheme at no additional cost
- Free access to the online version of the course
- Study manual
- Free refreshments
- Printed course manual
- Free data traveller (USB drive)
- Stationeries (notebook and pen)
- Access to computers if needed, free wi-fi
- Access to breakout area
Day 1:
- The fundamentals of the hospitality industry
- How to behave and present yourself
- How to manage guests (even VIP guests) in a professional way
- How to make a booking
- How to check guests in and out
- How to manage calls to reception
- How to stay ahead and be prepared
- How to handle complaints or critical situations
- How to use language to your advantage
- How to understand hotel jargon
Day 2:
- How to boost your CV and impress in a job interview
- How to navigate Opera PMS
- How to log in and out of Opera PMS
- To create a profile and make amendments
- How to create a new reservation
- How to handle special requests
- How to amend and cancel reservations
- How to check guests in and out
- How to use the cashier functions of Opera PMS – including how to split and transfer charges
- How to manage rooms, including changing the status of rooms
This course is suitable for anyone who hopes to work as a professional hotel receptionist, with or without experience.
- You need to be at least 16 years old
- You should have a basic grasp of English, Maths and IT
- You will receive an accredited Hotel Receptionist and Opera PMS Software Training certificate upon completion of the course
- You will have an option to apply for a Quality Licence Scheme endorsed certificate by completing an assessment, and you will receive this certificate directly from Quality Licence Scheme
Upon completion of this course, you could become:
- A hotel receptionist
- A corporate receptionist
- A front of house manager
- A hotel manager
The average salary of a hotel receptionist in the UK is GBP15,407 per annum, and this will increase with experience. You could eventually become a hotel manager earning around GBP25,199 per annum (payscale.com).
Please click on the link below… Click here for more info
Learners can cancel the course and receive a full refund 14 business days prior to the start date of the course. If we do not have 14 business days’ notice we cannot offer a refund.
Study365 reserves the right to reschedule any classroom session up to 48 hours prior to the classroom session. The session may be rescheduled due to tutor illness, low numbers of attendees for the session or other unforeseen circumstances.
